Refund Policy

If the item is not what you expected, you can return it within 14 working days since the date of receipt of the product by sending an email to ana@tentwelvecollection.com indicating the model and your personal information.

We will only accept items that have not been used or damaged. The buyer is responsible for the cost of the return delivery. If you need to change the item for another model, 10.12 collection will bear the expenses.

Please take into account that due to the origin of our products they may have minor irregularities that are there to remind us of the charm of handmade details!



Ten Twelve delivers its products domestically and internationally through the courier company MRW. The purchases made within Spain will be delivered after 2-4 working days after the order has been made (from Monday to Friday, except public holidays).

International shipments will be delivered 7-9 working days after making the order (from Monday to Friday, except public holidays). Orders made during the weekend or during public holidays will be processed the following working day. Delivery times are approximate and are counted since the moment we process the shipment; we always try to process the orders in a period no longer than 48 hours since the receipt of the online order.

Shipments for Spain and the European Union are free of charge.

To know more about fees for international shipments write to hello@tentwelvecollection.com . We will give you an answer as soon as possible.

Please, bear in mind that shipments to countries outside the European Union may have additional import and customs taxes. These will vary according to the country to which the shipment is made and the buyer will be responsible for the charges. We recommend you to consult the import offices of your country to avoid unexpected charges.

+ Info

The following terms regulate the sale of the products that this company presents in this Website:

The crew studio Barcelona S.L. (under the brand “Ten Twelve”), Muntaner Street No. 425, shop 08021, Barcelona (Spain), registered at the Mercantile Registry of Barcelona in volume 44331, Sheet 98, Page Number 45308 1st, Tax Identification Code Number B-66299678.

Cancellation of orders

You can cancel your order at a maximum period of 24 hours by sending an email to hello@tentwelvecollection.com

Refund and return

You will receive the sum through the same form of payment used in your purchase in a period of 10-14 working days, depending on the banking institution.

Security and protection to customers

Personal information is transmitted in an encrypted format SSL. For purchases made with debit and credit cards it is required to introduce the CVV (Card Verification Value), a printed code in the card that is used as a safety method in electronic commercial transactions.

Privacy and data protection

The access and use of the website tentwelvecollection.com (hereinafter, “Web”) confers the site visitor the status of user and implies full and unreserved acceptance of the terms of use effective at all times. Pursuant to the provisions on the Organic Law 15/1999 on the Protection of Personal Data and its development regulations, The crew studio Barcelona S.L., as responsible for the Web, in compliance with the provisions of articles 5 and 6 of the Organic Law on the Protection of Personal Data, informs all web users that provide or that will provide personal data, that these will be registered in an automatic file that is duly registered in the Spanish Data Protection Agency.

The Web makes use of security information techniques such as firewalls, access control procedures and cryptographic mechanisms with the purpose of avoiding non-authorized access to data and to guarantee its confidentiality. In order to achieve this, the user accepts that The crew studio Barcelona S.L. will obtain data for the purpose of verifying the authenticity of the access controls.

Additionally, any transaction made through the Web is carried out by means of secure payment systems. Confidential data is transmitted directly and in encrypted format (SSL) to the corresponding entity. The crew studio Barcelona S.L. expresses that it has adopted all the necessary technical and organizational measures to guarantee the protection and integrity of the personal information that it handles in order to avoid its loss, alteration and/or access by non-authorized third parties.


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