EASY REFUND

Refund Policy

If you did not fall in love with your garment, you can return it within 15 working days since the date of receipt. Please send an email to customercare@tentwelvecollection.com indicating the model number and your personal information.

We will only accept items that have not been worn or damaged. The buyer should assume the cost of the return delivery (except orders made from Peninsular Spain and Balearic Islands, in this case Ten Twelve Collection will bear the expenses). Our recommendation for customer returns is to do it through certified postal mail. If there is a need to change it another size or style Ten Twelve, independently of the origin, Ten Twelve, will assume the expenses.

The refund will be made through the same payment method within 24 hours after receiving the product to our office. Please take note that weekend and official holidays could delay the transaction.

Please take into account that due to the origin of our products they may have minor irregularities that are there to remind us of the charm of handmade details. All the products offered at www.tentwelvecollection.com are limited editions and made with sustainable and ethical practices.

SHIPMENTS

Ten Twelve delivers its products domestically and internationally through the courier company MRW. The purchases made within Spain will be delivered after 2-4 working days after the order has been made (from Monday to Friday, except public holidays).

International shipments will be delivered within 7-9 working days after making the order (from Monday to Friday, except public holidays). Orders made during the weekend or during public holidays will be processed the following working day. Delivery times are approximate and are counted from the moment we process the order; orders are processed in a period no longer than 48 hours since the receipt of the online order.

Shipments for Peninsular Spain and Balearic Islands are free of charge.

Questions or concerns about fees for international shipments please write to customercare@tentwelvecollection.com. We will give you an answer as soon as possible.

Please, bear in mind that shipments to countries/regions outside Peninsular Spain and Balearic Islands may have additional import and customs taxes. These will vary according to the country to which the shipment is made and the buyer will be responsible for the charges. We recommend you consult the import offices of your country to avoid unexpected charges.

+ Info

The following terms refer to the sale of products from:

El Armario de Olivia S.L. (under the brand “Ten Twelve”), Passatge Mas de Roda 16, single store. 08005 Barcelona (Spain), registered at the Mercantile Registry of Barcelona in volume 44331, Sheet 98, Page Number 45308 1st, VAT number ESB65679847

Cancellation of orders

You can cancel your order order within 24 hours by sending an email to customercare@tentwelvecollection.com

Refund and return

The refund will be made through the same payment method within 24 hours after receiving the product to our office. Please take note that weekend and official holidays could delay the transaction. Typical transactions take a period of 10-14 working days depending on the banking institution.

Security and protection to customers

Personal information is transmitted in an encrypted format SSL. For purchases made with debit and credit cards it is required to introduce the CVV (Card Verification Value), a printed code in the card that is used as a safety method in electronic commercial transactions.

Privacy and data protection

The access and use of the website tentwelvecollection.com (hereinafter, “Web”) confers the site visitor the status of user and implies full and unreserved acceptance of the terms of use effective at all times. Pursuant to the provisions on the Organic Law 15/1999 on the Protection of Personal Data and its development regulations, El Armario de Olivia S.L., as responsible for the Web, in compliance with the provisions of articles 5 and 6 of the Organic Law on the Protection of Personal Data, informs all web users that provide or that will provide personal data, that these will be registered in an automatic file that is duly registered in the Spanish Data Protection Agency.

The Web makes use of security information techniques such as firewalls, access control procedures and cryptographic mechanisms with the purpose of avoiding non-authorized access to data and to guarantee its confidentiality. In order to achieve this, the user accepts that El Armario de Olivia S.L. will obtain data for the purpose of verifying the authenticity of the access controls.

Additionally, any transaction made through the Web is carried out by means of secure payment systems. Confidential data is transmitted directly and in encrypted format (SSL) to the corresponding entity. El Armario de Olivia S.L. expresses that it has adopted all the necessary technical and organizational measures to guarantee the protection and integrity of the personal information that it handles in order to avoid its loss, alteration and/or access by non-authorized third parties.