EASY REFUND

Refund Policy

If you did not fall in love with your garment, you can return it within 15 natural days since the date of receipt. Please, send an email to hello@tentwelvecollection.com indicating the model and your personal information.

We will only accept items that have not been worn or damaged. The buyer should assume the cost of the return delivery (except orders where a free shipping process was confirmed, in this case Ten Twelve Collection will bear the expenses). Our recommendation for customer returns is to do it through certified postal mail. If there is a need to change it for another size or style, Ten Twelve, will assume the expenses.

The refund will be made through the same payment method within 24 hours after receiving the product to our office. Please take note that weekend and official holidays could delay the transaction. Please take into account that due to the origin of our products they may have minor irregularities that are there to remind us of the charm of handmade details. All the products offered at www.tentwelvecollection.com are limited editions.

Forever Vintage

For vintage pieces you can return it within 7 natural days since the date of receipt. The refund will be made through a Coupon for a new purchase in our online store, valid for 1 year. Please, send an email to hello@tentwelvecollection.com indicating the model and your personal information.

We will only accept items that have not been worn or damaged. The buyer should assume the cost of the return delivery. Our recommendation for customer returns is to do it through certified postal mail.

Please read the item descriptions carefully upon placing your order, if you have any hesitations about your size, please email us to ensure you get what you are needing. As vintage pieces are sold ‘as is’, there may be slight flaws which only add to their story. We do a thorough inspection of each piece prior to listing however there is always room for human error and if this is the case don’t be afraid to say hello and let us know!  If you have an inquiry about your order please email us at hello@tentwelvecollection.com

SHIPMENTS

Ten Twelve delivers its products domestically and internationally through the courier company MBE. The purchases made within Spain will be delivered within 2-4 working days after the order has been made (from Monday to Friday, except public holidays).

International shipments will be delivered within 7-9 working days after making the order (from Monday to Friday, except public holidays). Orders made during the weekend or during public holidays will be processed the following working day. Delivery times are approximate and are counted from the moment we process the order; orders are processed in a period no longer than 48 hours since the receipt of the online order.

Shipments for Peninsular Spain and Balearic Islands are free of charge for orders over 130€, except Canary Islands, Ceuta and Melilla.

Questions or concerns about fees for international shipments please write to hello@tentwelvecollection.com. We will give you an answer as soon as possible.

Please, bear in mind that shipments to countries/regions outside Peninsular Spain and Balearic Islands may have additional import and customs taxes. These will vary according to the country to which the shipment is made and the buyer will be responsible for the charges. We recommend you consult the import offices of your country to avoid unexpected charges.

+ Info

The following terms refer to the sale of products from:

El Armario de Olivia S.L. (under the brand “Ten Twelve”), Carrer de la Mar Jònica 08918 Badalona-Barcelona (Spain), registered at the Mercantile Registry of Barcelona in volume 44331, Sheet 98, Page Number 45308 1st, VAT number ESB65679847.

Cancellation of orders

You can cancel your order within 24 hours by sending an email to hello@tentwelvecollection.com

Refund and return

You will receive the sum through the same form of payment used in your purchase in a period of 10-14 working days, depending on the banking institution.

Security and protection to customers

Personal information is transmitted in an encrypted format SSL. For purchases made with debit and credit cards it is required to introduce the CVV (Card Verification Value), a printed code in the card that is used as a safety method in electronic commercial transactions.

Pricing policy

All prices at this website are in Euro, VAT included.