Refund policy
If you did not fall in love with your garment, you can return it within 15 calendar days from the date of receipt.
We will only accept items that have not been worn or damaged. The buyer must cover the cost of the return for both domestic and international orders.
Returns can be made by accessing the returns portal through the following link:
https://go.ifreturns.com/es/ten-twelve-collection-com
This link will take you to a page where you must enter your email address and the order number for which you wish to make a return.
If you experience any issues, please contact us via WhatsApp at +34 678 966 416 and we will be happy to assist you.
Collection and customs costs will be borne by the customer and will be deducted from the refund amount (these costs will be free of charge if you choose the store credit return option for domestic orders).
Purchases made via bank transfer will be refunded exclusively in the form of store credit. All other purchases will be refunded using the same payment method used for the original purchase.
If you need to exchange the same item for a different size or colour, Ten Twelve will cover the collection and delivery costs.
The refund will be issued once the courier has collected the package or once it has been delivered to a drop-off point.
Please remember that, due to the origin of our products, they may have small irregularities that remind us of the charm of handmade details. All products offered by Ten Twelve are limited editions.
Forever Vintage
Most Vintage brands do not allow returns; we do, because we understand that a garment may not fit you. In these cases, we do not issue a monetary refund; instead, we provide a voucher for the value of the garment, which you can redeem against any other product on our website.
We will only accept items that have not been worn or damaged. Buyers located outside Spain must cover the cost of the return. For international returns, we recommend using certified postal mail.
Please read the item descriptions carefully before placing your order. We recommend checking the measurements, and if you have any questions about the characteristics of the garment, please contact us via WhatsApp at +34 678 966 416 so that we can assist you.
As vintage pieces are sold «as is», there may be small imperfections that simply add to their history. We carry out a thorough inspection of each piece before putting it up for sale; however, there is always room for human error and, should this be the case, please do not hesitate to contact us and let us know.
If you have any questions about your order, please contact us via WhatsApp at +34 678 966 416 and we will be happy to assist you.
Flea Market
In the event of a return of a Flea Market garment, we do not issue a monetary refund; instead, we provide you with a voucher for the value of the garment, which you can redeem against any other product on our website.
We will only accept items that have not been worn or damaged. Buyers located outside Spain must cover the cost of the return. For international returns, we recommend using certified postal mail.
Please read the item descriptions carefully before placing your order. We recommend checking the measurements, and if you have any questions about the characteristics of the garment, please contact us via WhatsApp at +34 678 966 416 so that we can assist you.
As Flea Market pieces are first prototypes or garments that were never produced, there may be small imperfections that simply add to their history.
We carry out a thorough inspection of each piece before putting it up for sale; however, there is always room for human error and, should this be the case, please do not hesitate to contact us and let us know.
If you have any questions about your order, please contact us via WhatsApp at +34 678 966 416 and we will be happy to assist you.
